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Last week, it was a usual work evening for me when I boarded a cab to the office. What followed was also something that has become a part of my routine, or so it seems.
In this 25-minute-ride everyday, I end up telling one thing to drivers a lot – ‘Please don’t talk on the phone while you’re driving. It’s not just your safety but mine too.. it’s not just your vehicle on the road.” How difficult can it be to understand? Common sense it should be… yet, the cab drivers working for ride giants are not ready to follow a simple rule even if it means a traffic violation.
On that day, the nuisance went a notch higher when my cab driver thought it was ok to be a on a video call. Sitting behind, I did not know whether to scream or find it funny. He could have simply rammed the car somewhere while he was distracted talking to several people on the call.
When I told him off, he disconnected the call. Moments later, he was on another call. This time, I lost it. The situation escalated and he asked me to get down. I called up the Uber customer care. The female executive at the other end was polite and heard me out, and she promised action.
Next day, I received a mail from Uber, apologising for what happened. They further said I won’t be partnered with the same driver again.
The problem, however, does not end there. It’s not like I didn’t have to tell another driver to stop talking on the phone after that encounter. And it’s not just Uber but I have faced the same problem with Ola, another major player in India. It just stuns me how these drivers can be on the road, risking their own lives and that of the others.
Is it really difficult to train these people to not do that? Or only a big accident would be a wake up call for giants like Uber and Ola?
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